At Ellip Tek All Designs, we strive to provide our customers with the utmost satisfaction when it comes to our lighting products and services. To maintain transparency and clarity in our dealings, we have formulated a comprehensive "No Refund" policy, which is as follows:
We take great care in ensuring that each lighting fixture and product leaving our facility meets the highest quality standards. Before the delivery, our quality control team meticulously inspects every item to ensure it is free from defects and damages.
Many of our lighting solutions are bespoke and tailor-made to suit the unique preferences and requirements of our clients. Due to their personalized nature, these customized orders are non-refundable.
In the event that a product is delivered with manufacturing defects or damages, we offer a straightforward exchange policy. Customers must inform us within 48 hours of delivery and provide supporting evidence, such as images or videos, to substantiate the claim. Upon verification, we will replace the product with a new one of the same design and specifications.
If a customer wishes to cancel their order before shipment, they must notify us within 24 hours of placing the order. Refunds will not be provided in such cases, but the customer will receive a store credit equivalent to the order value, which they can use for future purchases.
While we strive to fulfill all orders promptly, unforeseen circumstances beyond our control may occasionally impact order fulfillment. In such cases, customers will be notified promptly, and alternative arrangements will be made. However, refunds will not be provided due to force majeure events, including but not limited to natural disasters, strikes, or acts of government.
In certain exceptional cases, where no other recourse is possible, and upon careful review, we may grant a refund at our discretion. This will be considered on a case-by-case basis, taking into account the specific circumstances and merits of the situation.
Our lighting design and installation services are non-refundable. We dedicate significant time, expertise, and resources to deliver top-notch services, and customers benefit from the expertise of our talented team.
If customers have any queries, concerns, or issues regarding their order, they are encouraged to contact our customer support team. We are committed to providing prompt and effective assistance to address any issues that may arise.
At Ellip Tek All Designs, we value our customers' satisfaction above all else. While we do not offer refunds under our "No Refund" policy, we are dedicated to addressing any issues that may arise and providing the highest level of customer service. Our aim is to create memorable lighting experiences that enrich the lives of our clients and elevate their spaces with brilliance and allure.
